JoeyClean Terms of Service

Terms and Conditions

Our objective is to provide exceptional customer service that exceeds your expectations. We strive to ensure that every customer is satisfied with our services and feels valued and appreciated. Our goal is to build long-term relationships with our customers based on trust, respect, and mutual satisfaction. We believe that providing great customer satisfaction is the key to our success and growth as a business. We are committed to listening to our customers' needs and concerns and addressing them promptly and effectively. We understand that our customers have a choice when it comes to auto detailing services, and we work hard to earn their trust and loyalty. Our objective is to create a welcoming and friendly environment that makes our customers feel comfortable and at ease. We believe that clear and honest communication is essential for providing great customer satisfaction and we strive to keep our customers informed and updated throughout the entire process. We are dedicated to continuous improvement and are always looking for ways to enhance our services and exceed our customers' expectations. Our ultimate objective is to ensure that our customers are completely satisfied with every aspect of our service, from start to finish.

Booking Deposit and Cancellation Policy

Effective May 1st 2023 

At JoeyClean, we are committed to providing our customers with the best possible service, and we believe that requiring a 20% booking deposit on all auto detailing services, protective coating services, and 50% booking deposit on PPF is an important step towards achieving this goal. By requiring a booking deposit, we are able to ensure that our customers are serious about their appointments and that we can allocate our resources accordingly. This helps us to better manage our scheduling and ensure that we can provide our customers with the best possible experience. Your booking deposit will be applied to the total cost of the service. Additionally, requiring a deposit allows us to cover the costs associated with reserving the necessary equipment and supplies for each appointment, ensuring that we can provide the highest quality service without sacrificing quality or efficiency. The booking deposit is non-refundable and is meant to secure the customer's spot on JoeyClean’s schedule. A payable invoice will be either emailed or texted to you. In the event you need to reschedule, if we are notified more than a 24 hours' notice, the booking deposit is transferable. We give customers 2 opportunities to reschedule their appointment with no additional booking deposit. Please see our  No Show Policy  and  Cancellation Policy. You can use a credit card, cash or bank transfer. Bank transfer can take up to 5 business days to receive. If you are paying cash, it must be received before the job is scheduled. Please see our Payment Policy.

JoeyClean’s Cancellation Policy requires a minimum of 24 hours' notice for all cancellations or rescheduling. Please see our refund policy. If we need to cancel your appointment for any reason, we will provide you with as much notice as possible and will reschedule at a mutually convenient time. We reserve the right to refuse service or cancel appointments for customers who fail to comply with our cancellation policy. If you arrive more than 15 minutes late for your scheduled appointment, we may need to reschedule or shorten your service time. If you cancel or reschedule less than 24 hours of your scheduled appointment, your booking deposit will be forfeited.


We understand that some customers may be hesitant to pay a booking deposit upfront, but we want to assure you that this is a common practice in the auto detailing industry and is a standard way of ensuring that both parties are committed to the service. Our booking deposit and cancellation policy is designed to protect both our business and our customers, and we believe that it is a fair and reasonable way to do business. We can not hold appointments. Nothing is final until we receive the booking deposit. If you have any questions or concerns about our booking deposit policy, please do not hesitate to contact us, and we will be happy to discuss it with you in more detail.

No-Show Policy

By booking an appointment with us, you acknowledge and accept our no-show policy. In the event that you fail to show up for your appointment or on a mobile job without prior notice, your booking deposit is forfeited. If a detailer has waited more than 15 mins at the scheduled location and the vehicle is not there, it will be a no-show. If you are to reschedule, you are to pay the booking deposit again. We strive to provide our customers with the highest level of service and appreciate your cooperation in helping us maintain a timely and efficient schedule. 

No-Show Policy

At JoeyClean, we are committed to providing our customers with the best possible service, and we believe that requiring a 20% booking deposit on all auto detailing services, protective coating services, and 50% booking deposit on PPF is an important step towards achieving this goal. By requiring a booking deposit, we are able to ensure that our customers are serious about their appointments and that we can allocate our resources accordingly. This helps us to better manage our scheduling and ensure that we can provide our customers with the best possible experience. Your booking deposit will be applied to the total cost of the service. Additionally, requiring a deposit allows us to cover the costs associated with reserving the necessary equipment and supplies for each appointment, ensuring that we can provide the highest quality service without sacrificing quality or efficiency. The booking deposit is non-refundable and is meant to secure the customer's spot on JoeyClean’s schedule. A payable invoice will be either emailed or texted to you. In the event you need to reschedule, if we are notified more than a 24 hours' notice, the booking deposit is transferable. We give customers 2 opportunities to reschedule their appointment with no additional booking deposit. Please see our  No Show Policy  and  Cancellation Policy. You can use a credit card, cash or bank transfer. Bank transfer can take up to 5 business days to receive. If you are paying cash, it must be received before the job is scheduled. Please see our Payment Policy.

JoeyClean’s Cancellation Policy requires a minimum of 24 hours' notice for all cancellations or rescheduling. Please see our refund policy. If we need to cancel your appointment for any reason, we will provide you with as much notice as possible and will reschedule at a mutually convenient time. We reserve the right to refuse service or cancel appointments for customers who fail to comply with our cancellation policy. If you arrive more than 15 minutes late for your scheduled appointment, we may need to reschedule or shorten your service time. If you cancel or reschedule less than 24 hours of your scheduled appointment, your booking deposit will be forfeited.


We understand that some customers may be hesitant to pay a booking deposit upfront, but we want to assure you that this is a common practice in the auto detailing industry and is a standard way of ensuring that both parties are committed to the service. Our booking deposit and cancellation policy is designed to protect both our business and our customers, and we believe that it is a fair and reasonable way to do business. We can not hold appointments. Nothing is final until we receive the booking deposit. If you have any questions or concerns about our booking deposit policy, please do not hesitate to contact us, and we will be happy to discuss it with you in more detail.